Real-time Webhooks with Power Automate

This guide shows you how to set up a Power Automate flow that automatically sends Dynamics 365 contact changes to AuthScape in real-time.

What You'll Need

• Access to Power Automate
• Your AuthScape domain URL
• Your CRM connection ID (found in User Management > CRM Integration)

Option 1: Create Flow Manually (Recommended)

This is the recommended approach as it doesn't rely on legacy import features.

Step 1: Create a New Flow

1. Go to Power Automate
2. Click + Create in the left sidebar
3. Select Automated cloud flow
4. Name it "Sync Contacts to AuthScape"
5. Search for "When a row is added, modified or deleted" (Microsoft Dataverse)
6. Select it and click Create

Step 2: Configure the Trigger

Configure the Dataverse trigger with these settings:

Step 3: Add HTTP Action

1. Click + New step
2. Search for HTTP and select the HTTP action (not HTTP + Swagger)
3. Configure it with these settings:

Replace YOUR-DOMAIN and YOUR-CONNECTION-ID with your actual values.

4. Click Show advanced options
5. Add a header:
   • Key: Content-Type
   • Value: application/json

Step 4: Configure the Body

In the Body field, build the JSON by typing the structure and inserting Dynamic content for the field values.

1. Click in the Body field
2. Paste this JSON structure:

{
  "MessageName": "Update",
  "PrimaryEntityName": "contact",
  "PrimaryEntityId": "",
  "InputParameters": [
    {
      "key": "Target",
      "value": {
        "firstname": "",
        "lastname": "",
        "emailaddress1": "",
        "telephone1": "",
        "statecode": ""
      }
    }
  ]
}

3. Now replace each empty "" value with Dynamic content:
   • Click inside the quotes after "PrimaryEntityId": ""
   • Click Dynamic content (lightning bolt icon)
   • Search for Contact and select it (this is the contactid/GUID)
   • Repeat for each field:

After adding dynamic content, each value will show as a colored tag like First Name instead of empty quotes.

MessageName Options:

The MessageName field tells AuthScape what type of change occurred. Supported values:

For the "Added or Modified" trigger, use "Update" - AuthScape handles both creates and updates the same way (it syncs the record data).

Step 5: Save and Test

1. Click Save
2. The flow should automatically turn on
3. Go to Dynamics 365 and modify a contact to test

Option 2: Import Template

If you prefer to import a pre-configured template, use the generator below.

Step 1: Generate Your Template

Step 2: Import into Power Automate

1. Go to Power Automate
2. Click My flows in the left sidebar
3. Click Import > Import Package (Legacy)
4. Click Upload and select the JSON file you downloaded
5. Wait for the upload to complete

Step 3: Configure the Connection

1. Under Related resources, find shared_commondataserviceforapps
2. Click Select during import
3. Choose your existing Dataverse connection, or click Create new
4. Click Save

Step 4: Complete the Import

1. Click Import
2. Wait for the "Successfully imported" message
3. Click Open flow to view your new flow
4. Click Save and ensure the flow is turned On

Finding Your Connection ID

1. Go to your AuthScape admin portal
2. Navigate to User Management > CRM Integration
3. Find the Connection ID column in the table
4. Click the ID chip to copy it to your clipboard

You can also click the Edit button on any connection to see the Connection ID displayed prominently at the top of the dialog.

Testing the Flow

1. Go to Dynamics 365
2. Open any contact and make a change (e.g., update the phone number)
3. Save the contact
4. Go back to Power Automate
5. Click Run history on your flow
6. You should see a successful run

What Fields Are Synced

The template syncs these fields when they change:

Adding More Fields

To sync additional fields:

1. Edit the flow in Power Automate
2. Click on the trigger When a row is added, modified or deleted
3. In Select columns, add more field names separated by commas
4. Click on the HTTP action
5. In the Body, add the new fields to the value object using Dynamic content

Troubleshooting

Flow Not Triggering

• Ensure the flow is turned On
• Verify you're modifying one of the fields listed in "Select columns"
• Check that the Dataverse connection is valid

HTTP 404 Error

• Verify the webhook URL is correct
• Confirm the connection ID exists in AuthScape

HTTP 400 Error

• Check the JSON body format
• Ensure all dynamic content references are valid

Flow Runs But User Not Updated

• Verify field mappings are configured in AuthScape
• Check that the contact exists in AuthScape (or auto-create is enabled)
• Review sync logs in AuthScape CRM Integration

Run History

To view past flow runs:

1. Open your flow in Power Automate
2. Click Run history (or the clock icon)
3. Click on any run to see details
4. Expand actions to see inputs and outputs

Next Steps

• Configure field mappings in AuthScape
• Review Dynamics 365 setup